Our Return Policy
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· Contact shop@hien-le.com before returning any items.
· You can return the product within 14 days of delivery.
· The refund will be issued via the original payment method. The costs incurred by returning the goods have to be covered by the costumer.
· The product must be in new condition.
· To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
· Want to switch to another size of the same product? You can do that, just contact us.
· Want to switch to another product? You can do that, just contact us.
· If a package is unclaimed you might have to pay a handling fee.
Shipping
Shipping charges
All prices including vat.
Our standard forwarder is DHL within Germany and the EU we send insured (with tracking number), worldwide shipping is uninsured or insured.
Other forms of shipping are available on request. Please contact us shop@hien-le.com in advance for further information.
Costs
We offer free shipping for all purchases exceeding 500,00 €.
Following shipping costs for all other orders:
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Germany
Packet 7,00 €
Parcel 15,00 €
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EU
Packet 15,00 €
Parcel 28,00 €
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World
Packet 20,00 €
Parcel 45,00 €